Privacy Policy for Drivers

Trotte (Company Registration Number NIF: 4001232562. RC.16345/19) located at Karo House. Boulevard de l’Indépendance, Bujumbura, Republic of Burundi, is the controller of personal data of passengers and has appointed a Data Protection Officer ([email protected]).

The term “us” or “we” refers to the owner of the Trotte app, Trotte Ltd, a private limited company, founded in the Republic of Burundi.

 

Personal data we process

    • Name, e-mail, phone number, place of residence.
    • Geolocation of drivers and driving routes.
    • Information about vehicles (including registration number).
    • Driver’s efficiency and ratings.
    • Driver’s license, photo, profession and identity documents.
    • Data about criminal convictions and offenses. The financial data of providing transportation services is not considered as personal data, because drivers provide services in the course of economic and professional activities.

Purposes of the processing

    • We collect and process personal data for the purpose of connecting passengers with drivers to help them move around cities more efficiently.
    • Geolocation and driving routes are processed to analyze the geographical area and give suggestions to the drivers. If you do not want to disclose your geolocation for passengers, you must close the Trotte app or indicate in the Trotte app that you are offline and currently are not providing transportation services.
    • Driver’s license, profession, identity documents, and criminal convictions and offenses are processed to determine the compliance with the legal requirements and the suitability of pursuing a profession as a driver.
    • Trotte app displays driver’s photo, name and vehicle details for the passengers to identify driver and vehicle.
    • You will receive summaries from the Trotte Driver Portal, which will include your efficiency and ratings as a driver. Summary and ratings about the driver are necessary to provide reliable services for passengers.

Legal basis

    • Personal data is processed for the performance of the contract concluded with the driver. The prerequisite for the use of the Trotte services is the processing of driver’s identification and geolocation data.
    • Personal data may be processed on the ground of legitimate interest in investigating and detecting fraudulent payments.
    • Data regarding criminal convictions and offenses is processed for compliance with a legal obligation.

Recipients

    • Your personal data is only disclosed to passengers, whose order has been accepted by you. Passengers will see the driver’s name, vehicle, phone number, photo and geolocation data. Passengers also see driver’s personal data in the receipt.
    • Depending on the location of the driver, the personal data may be disclosed to the Trotte local subsidiaries, representatives, affiliates, agents, etc). Processing of personal data will occur under the same conditions as established in this privacy policy.

Security and access

    • Any personal data collected in the course of providing services is transferred to and stored in the data centers of Kenya Website Experts and/or Amazon Web Services, Inc., which are located in the territories of the Member States of the United Nations. Only authorized employees of Trotte group companies and partners have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the services (including disputes regarding transportation services).
    • Trotte group companies and partners can access personal data to the extent necessary to provide customer support in the respective country.

Processing passengers personal data

    • You may not process the personal data of passengers without permission from us. You may not contact any passenger or collect, record, store; grant access, use or cross-use the personal data provided by the passenger or accessible to you via the Trotte app for any reason other than for the purposes of fulfilling the transportation services.
    • You must comply with the rules and conditions for the processing of personal data of passengers as set forth in the Privacy Policy for Passengers ( https://www.trotteltd.com/legal/). If you violate the requirements for the processing of personal data of passengers, we may terminate your driver’s account and claim damages from you.

Access, correction, retention, deletion and data portability

    • Personal data can be viewed and corrected in Trotte Driver Portal.
    • Your personal data will be stored as long as you have an active driver’s account. If your account will be closed the personal data will be stored for an additional 3 year period.
    • Data necessary for accounting purposes shall be stored for 7 years.
    • In the event of suspicions of an administration or criminal offense, fraud or false information, the data shall be stored for 10 years.
    • In the event of disputes, the data shall be retained until the claim is satisfied or the expiry date of such claims.
    • We respond to the request for deleting and transferring personal data submitted by an email within a month and specifies the period of data deletion and transfer.

Dispute resolution

    • Disputes relating to the processing of personal data are resolved through customer support ([email protected]) or by contacting Trotte’s Data Protection Officer ( [email protected]).
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