General Terms for Drivers

These General Terms set forth the main terms and conditions applying to and governing the usage of the Trotte Services. \ In order to provide Transportation Services via using the Trotte Platform, you must agree to the terms and conditions that are set forth below.


1.1 Trotte (also referred to as “we,” “our” or “us”) – Trotte ltd a private limited company incorporated and registered under the laws of the Republic of Burundi with registration code NIF: 4001232562. RC.16345/19 registered office Karo House. Boulevard de l’Indépendance, Bujumbura, Republic of Burundi.

1.2 Trotte Services – services that Trotte provides, including provision and maintenance of Trotte App, Trotte Platform, In-app Payment, customer support, communication between the Driver and the Passenger and other similar services.

1.3 Trotte App – a smartphone application for Drivers and Passengers to request and receive Transportation Services

1.4 Trotte Platform – technology connecting Passengers with Drivers to help them move around cities more efficiently.

1.5 Passenger – a person requesting Transportation Services by using the Trotte Platform.

1.6 Driver (also referred to as „you”) – the person providing Transportation Services via the Trotte Platform. Each Driver will get a personal Trotte Driver Account to use Trotte App and Trotte Platform.

1.7 Agreement – this agreement between Driver and Trotte regarding the use of Trotte Services which consists of 1.8.1. these General Terms;

1.8 special terms displayed in Trotte App, e.g regarding price info or service descriptions; the Drivers guidelines; and

1.9 other terms referred to in this Agreement as may be amended from time to time. Additional terms and conditions or documents referred to herein or agreed in the future between Driver and Trotte.

1.1.1 Fare – the fee a Passenger is obliged to pay Driver for the provision of the Transportation Services.

1.1.2 Trotte Fee – the fee that Driver is obliged to pay to Trotte for using the Trotte Platform.

1.1.3 In-app Payment – cards, carrier billing, and other payment methods (Trotte Business, etc)  used by the Passenger via the Trotte App to pay for the Transportation Services.

1.1.4 Trotte Driver Account – access to a website containing information and documents regarding usage of the Trotte Services in the course of the provision of Transportation Services, including accounting documentation. The driver may access the Trotte Driver Account at by entering their details or installing a trotte for drivers application.

1.1.5 Transportation Services – transport service a Driver is providing to Passenger whose request Driver has accepted through the Trotte App.

1.1.6 Payment Agent – i.e agent responsible for the technical support services for the provision of payment services to facilitate payments and/or invoicing on behalf of Trotte. The payment agent may also discuss any complaints and settle any disputes in relation to payments made by Trotte.


2.1 Prior to using the Trotte Services, you must sign up by providing the requested information in the signup application on the website or on the app and uploading necessary documentation as required by Burundi. You may sign up either as a legal or a natural person. Upon successful completion of the signup application, we will provide you with a personal account accessible via a username and password. By clicking the „Sign up” button located at the end of the signup application, you represent and warrant that: \ pursuant to valid legal acts, you are entitled to enter into an agreement with us to use the Trotte Platform for providing the Transportation Service; you have carefully studied, fully understand and agree to be bound by these General Terms, including all obligations that arise as provided herein and from Agreement; \ all the information you have presented to us is accurate, correct and complete; \ you will keep Trotte Driver Account accurate and profile information updated at all times; \ you will not authorize other persons to use your Trotte Driver Account nor transfer or assign it to any other person; \ you will not use the Trotte Services for unauthorized or unlawful purposes and impair the proper operation of the Trotte Services; \ at all times, you fully comply with all laws and regulations applicable in the state you are providing Transportation Services in, including (but not limited to) laws regulating passenger transportation services;

2.2 You are obliged to provide your bank requisites in the course of filling the payment details upon registration. In case you are a legal person, you must insert the bank account or mobile money account details of the company. We are transferring In-app Payment fees to the bank account or mobile money account that you have provided. We are not liable for any incorrect money transactions in case you have provided the wrong bank requisites or mobile money details.

2.3 After submitting the signup application, you will need to visit our office for proper clearance in order to use Trotte Services. These conditions may include providing criminal records, valid driving license, the satisfactory technical state of the vehicle, completion of a training course, owning a GPS-supporting mobile device and other conditions that may incur. The failure to comply with the provided requirements and conditions may result in termination of the Agreement and the right to use the Trotte Services.

2.4 You agree that in specific cities or countries Trotte may assign any of our obligations arising from the General Terms or Agreement to Trotte group companies and partners. This includes, among else, assigning the rights and obligations regarding reviewing documents related to signup applications, training, collection of Trotte Fees, forwarding you the fees due, mediating In-app Payment, licensing the Trotte App, etc.

2.5 Registering Trotte Driver Account as a fleet company. Upon concluding a separate agreement, a fleet company may itself register accounts to its employees and/or service providers. In such a case, the fleet company shall be required to ensure that its employees and/or service providers conform to the requirements of General Terms, Agreement, and any further agreements and agree to act in accordance and be bound with its conditions and obligations. The fleet company and its employees and/or service providers shall remain jointly and severally liable for any infringement conducted by such an employee and/or service provider.


3.1 License to use the Trotte App and the Trotte Driver Account. We hereby grant you a license to use the Trotte App and the Trotte Driver Account. The license does not grant you the right to sublicense or transfer any rights to the third person. Regardless of the above and if so agreed separately, fleet companies may sub-license the Trotte App and the Trotte Driver Account to the members of its fleet.

3.2 In the course of using the Trotte App and/or Trotte Driver Account you may not: \ decompile, reverse engineer, or otherwise attempt to obtain the source code of the Trotte App, the Trotte Driver Account or other software of Trotte; \ modify the Trotte App or the Trotte Driver Account in any manner or form or to use modified versions of the Trotte App or Trotte Driver Account; \ transmit files that contain viruses, corrupted files, or any other programs that may damage or adversely affect the operations on Trotte Platform; \ attempt to gain unauthorized access to the Trotte App, Trotte Driver Account or any other Trotte Services.

3.3 The License granted herein revokes automatically and simultaneously with the termination of the Agreement. After termination of the Agreement, you must immediately stop using the Trotte App and the Trotte Driver Account and we are entitled to block and delete the Driver account without prior notice.

3.4 Using tags and labels of Trotte. Additionally, we may give you tags, labels, stickers or other signs that refer to Trotte brand or otherwise indicate you are using the Trotte Platform. We grant you a non-exclusive, non-sublicensable, non-transferable license to use such signs and only for the purpose of indicating you are providing Transportation Services via the Trotte Platform. After termination of the Agreement, you must immediately remove and discard any signs that refer to the Trotte brand.

3.5 All copyrights and trademarks, including source code, databases, logos, and visual designs are owned by Trotte and protected by copyright, trademark and/or trade secret laws and international treaty provisions. By using the Trotte Platform or any other Trotte Services you do not acquire any rights of ownership to any intellectual property.


4.1 The Driver’s Obligations. You hereby guarantee to provide Transportation Services in accordance with the General Terms, Agreement as well as laws and regulations applicable in the state where you are providing Transportation Services. Please note that you are fully liable for any violation of any local laws and regulations as may arise from providing Transportation Services.

4.2 You must have all licenses (including a valid driver’s license), permits, car insurance, liability insurance (if applicable), registrations, certifications, other documentation, helmets, reflective vests and other safety gear that are required in the applicable jurisdiction for providing the Transportation Services. It is your obligation to maintain the validity of all the aforementioned documentation. Trotte reserves the right to require you to present evidence and submit for review all the necessary licenses, permits, approvals, authority, registrations and certifications.

4.3 You must provide the Transportation Services in a professional manner in accordance with the business ethics applicable to providing such services and endeavor to perform the Passenger’s request in the best interest of the Passenger. Among else, you (i) must take the route least costly for the Passenger, unless the Passenger explicitly requests otherwise; (ii) may not make any unauthorized stops; (iii) may not have any other passengers in the vehicle other than the Passenger and the passengers accompanying the Passenger; and (iv) must adhere to any applicable traffic acts and regulations, i.e must not conduct any actions that may disrupt driving or the perception of traffic conditions, including holding a phone in his/her hand while the vehicle is moving.

4.4 You retain the sole right to determine when you are providing the Transportation Services. You shall accept, decline or ignore Transportation Services requests made by Passengers at your own choosing.

4.5 Costs you incur while providing the Transportation Services. You are obliged to provide and maintain all equipment and means that are necessary to perform the Transportation Services at your own expense, including a car, smartphone, etc. You are also responsible for paying all costs you incur in the course of performing the Transportation Services including, but not limited to, fuel, mobile data plan costs, duty fees, amortization of the vehicle, insurance, relevant corporate or payroll taxes, etc. Please bear in mind that using the Trotte App may bring about the consummation of a large amount of data on your mobile data plan. Thus, we suggest you subscribe to a data plan with unlimited or very high data usage capacity.

4.6 Fares. You are entitled to charge a fare for each instance you have accepted a Passenger on the Trotte Platform and completed the Transportation Service as requested (i.e. Fare). The Fare is calculated based on a default base fare, the distance of the specific journey as determined by the GPS-based device and the duration of the specific travel. The default base fare may fluctuate based on the local market situation. You may negotiate the Fare by sending us a pertinent request that has been either signed digitally or by hand. Additionally, you shall always have the right to charge the Passenger less than the Fare indicated by the Trotte App. However, charging the Passenger less than the Trotte App indicates, does not decrease the Trotte Fee.

4.7 Upfront Fare. A Passenger may be offered to use a ride option that allows the Passenger to agree to a fixed Fare for a given instance of Transportation Service provided by you (i.e Upfront Fare). Upfront Fare is communicated via the Trotte App to a Passenger before the ride is requested, and to you when the ride is accepted or at the end of the ride. The Fare calculated in accordance with section 4.6 shall be applied instead of Upfront Fare if the Passenger changes the destination during the ride, the ride takes materially longer than estimated due to traffic or other factors, or when other unexpected circumstances impact the characteristics of the ride materially (e.g a route is used where tolls apply).

4.8 If you find that there has been an error in the calculation of the Fare and wish to make corrections in the calculation of the Fare, you must submit a petition in the section “Help Center or Live Chat” of the Trotte App. If a petition in the section “Fare Review” of the Trotte App has not been submitted, then Trotte shall not recalculate the Fare or reimburse you for an error made in the calculation of the Fare.

4.9 Trotte may adjust the Fare for a particular order completed, if we detect a violation (such as taking a longer route or not stopping the fare meter of the Trotte App after the Transportation Services have been completed) or in case a technical error affecting the final fare is identified. Trotte may also reduce or cancel the fare in case we have reasonable cause to suggest a fraud or a complaint by the Passenger indicates a violation by you. Trotte will only exercise its right to reduce or cancel the fare in a reasonable and justified manner.

4.1.1 A passenger may pay the fare for the Transportation Services either directly to you or via the In-app Payment as described in section 6 of these General Terms. In case the Passenger pays the Fare directly, it is your obligation to collect the Fare. In case the Passenger fails or refuses to pay, Trotte will send a notice of debt to the Passenger on behalf of you. Such authorization derives from the mandate of paying agent given to Trotte and does not entail that Trotte has an obligation to compensate the Fare not paid by the Passenger. If the passengers in the vehicle do not agree to pay the Fare for the provision of Transportation Service, the Fare will be paid by the Passenger who has ordered the provision of Transportation Service. If Passenger justifiably refuses to pay the Fare on the account that your information stated in the Trotte App is incorrect, then Trotte will not reimburse you for such expenses.

4.1.2 Receipts. After each successful provision of Transportation Services, Trotte shall create and forward a receipt to the Passenger consisting of the following information: the company’s business name, place of business, the first name of the Driver, a photo of the Driver, the date-, the time-, the start, and end locations-, the duration and length-, and the Fare paid for the provision of the Transportation Services. The receipt of each provision of Transportation Services is available to you via the Trotte Driver Account.

4.1.3 Cancellation fee & wait time fee The passenger may cancel a request for Transportation Services that a Driver has accepted via the Trotte App. A driver is entitled to the Fare for canceled Transportation Services (Cancellation Fee) in the event that a Passenger cancels accepted request for Transportation Services after a certain time period determined by Trotte App.

4.1.4 If, in the course of the provision of Transportation Services, a Passenger or its co-passengers negligently damage the vehicle or its furnishing (among else, by blemishing or staining the vehicle or causing the vehicle to stink), you shall have the right to request the Passenger to pay a penalty up to 50 USD and request compensation for any damages exceeding the penalty. If the Passenger does not consent to pay the penalty and/or compensating the damage, you must notify us and we will then try to collect penalty and/or relevant costs on your behalf from the Passenger. However, bear in mind that we are not taking any liability for direct or indirect damage in relation to cleaning or maintenance of the vehicle caused by Passenger.

4.1.5 Your tax obligations. You hereby acknowledges that you are obliged to fully comply with all tax obligations that arise to you from the applicable laws in relation to providing the Transportation Services, including (i) paying income tax, social security tax or any other tax applicable; and (ii) fulfilling all employee and tax registration obligations for calculations in regard to accounting and transfers to applicable State authorities as required by the applicable law. In case the Tax authority will submit a valid application to us to provide information regarding the activities of you, we may make available to the Tax authority the information regarding the activities of you to the extent set forth in valid legal acts. Additionally, it is your obligation to adhere to all applicable tax regulations that may apply in connection with the provision of Transportation Services. You hereby agree to compensate Trotte all state fees, claims, payments, fines or other tax obligations that Trotte will incur in connection with the obligations arising from applicable tax regulations not having been met by you (including paying the income tax and social tax).

4.1.6 The Driver’s authorization to issue invoices. Trotte has a right to issue an invoice on your behalf to the Passenger in order to compensate you any Fares, contractual penalties or other fees that Trotte mediates to you. The invoice will be made available to you via the Trotte Driver Account.


5.1 In order to use the Trotte Services, you are obliged to pay a fee (i.e. the Trotte Fee). The Trotte Fee is paid based on the Fare of each Transportation Service order that you have completed. The amount of the Trotte Fee is made available to you via email, Trotte App, Trotte Driver Account or other pertinent means. Please acknowledge that the Trotte Fee may change from time to time. We shall send you a prior notification of each such change.

5.2 You must pay the Trotte Fee and any other fees due to us for the previous month at the latest by the 15th day of the following month. Upon delay with payment of the Trotte Fee, you shall be obliged to pay a penalty for late payment in the amount of 0,04% (zero point zero four percent) of the unpaid amount per day. You are obliged to cover all costs incurred by us, which are related to debt collection activities.


6.1We may enable Passengers to pay for the Transportation Service via cards, carrier billing, and other payment methods (Trotte Business, etc) directly in the Trotte App (i.e. In-app Payment). You hereby authorize us to act as your limited commercial agent solely for the purpose of collecting, on your behalf, the Fares or other fees paid by the Passenger via In-app Payment. Any payment obligation made by the Passenger via the In-app Payment shall be considered fulfilled as of the time that the payment has been made.

6.2 You may not refuse payment by the Passenger via the In-app Payment, or influence the Passenger against the use of the In-app Payment. In case you refuse to accept an In-app Payment without just cause, we shall be entitled to charge you a contractual penalty in the amount of 30,767.97 BIF for every refusal and/or block your right to use the Trotte Services in case of repetitive behavior. 

6.3 Trotte reserves the right to distribute promo code to riders at our discretion on a per promotional basis. You are required to accept the use of promo code only when the rider applies the code in-app to a trip using card payment. Promo codes may not be applied to cash paid trips. If the use of promo codes is suspected as being fraudulent, illegal, used by a Driver in conflict with our Terms and Conditions relating to promo code use, then the promo code may be canceled and the outstanding amount will not be reimbursed by Trotte to the Driver. 

6.4 You are entitled to review In-app Payment reports in the Trotte Driver Account or App. The reports will show the amounts of the In-app Payments brokered in the previous week as well as the withheld amounts of the Trotte Fee. You must notify us of any important circumstances which may affect our obligations to collect and distribute the Fares paid via In-app Payment.

6.5 We are not obliged to pay you the Fare due from the Passenger if the In-app Payment failed because Passenger’s credit card or other payment is canceled or is unsuccessful for other reasons. In such a case, we will help you in requesting the Fare due from the Passenger and shall transmit it to you once the Passenger has made the requested payment.

6.6 Before providing Transportation Services, you must verify that the service is actually being provided to the right Passenger or the Passenger has expressly confirmed he/she allows other passengers to ride under Passenger’s account. If you make a mistake in identifying the Passenger, and the In-app Payment is charged to a person, who has not been provided or has not approved the Transportation Services for other passengers, then we shall reimburse the person for the Fare. In such a case, you are not entitled to receive the Fare from us. Additionally, for every wrongfully applied In-app Payment, we shall be entitled to charge you a contractual penalty up to 20,512.35 BIF.

6.7 Please note that we will set off any Fares paid via In-app Payment against the amounts that you are obliged to pay to us (i.e. Trotte Fees and contractual penalties). We reserve the right to fulfill any of your financial liabilities to any Trotte group companies, in which case we will acquire the right to submit a claim against you. We may set off any of your financial liabilities against financial liabilities that you may have against us.

6.8 If we are not able to pay the Fees to you due to you, not including your bank account details in your Driver ́s account or if the bank account details have been noted incorrectly, then we will hold such payments for 90 days. If you do not notify us of the correct bank account details within 90 days from the date that the right to claim such payments has been established, your claim regarding the payment of the Fare not transferred to you shall expire.



7.1 We provide the Drivers’ customer support regarding the use of Trotte Services. We have the right to stop providing the customer support services in case you are in delay with any of the payments for more than 5 (five) calendar days.


8.1 In order to guarantee high-quality service and provide additional reassurance to Passengers, you hereby acknowledge that the Passengers may provide you with a rating and leave feedback regarding the quality of the Transportation Services that you have provided. Your average rating will be linked to your Driver ́s account and will be available to Passengers at Trotte App. If we find out the rating or comment is not given in good faith, this rating or comment may not be projected in the calculations of your rating.

8.2 In addition to the rating, we measure your level of activity and provide you with an activity score, which is based on your activity regarding accepting, declining, not responding and completing Transportation Service requests.

8.2 In order to provide reliable services to Passengers, we may determine a minimum average rating and a minimum activity score that Drivers must establish and maintain. If, after a pertinent notification from us, you do not increase your average rating or activity score to the minimum level within the prescribed time period, your Driver ́s account will be automatically suspended either temporarily or permanently. We may reverse the suspension of your account if it is merited by any external circumstances or it is detected that the suspension was caused by a system error or false ratings.


9.1 Market overviews. We may send you, via the Trotte App, Trotte Driver Account, SMS, email or other means, market overviews, in order to increase your awareness regarding when the demand by the Passengers is highest. Such market overviews are merely recommendatory and do not constitute any obligations for you. As the market overview estimations are based on previous statistics, we cannot give any guarantees that the actual market situation will correspond to the estimations provided in the market overview.

9.2 Campaigns promising minimum income. We may also provide campaigns, whereby we will guarantee a minimum income if you provide Transportation Services within a specified timeframe. If the specified minimum is not reached by you, we shall compensate for the gap. The specific requirements and conditions will be sent via the Trotte App, Trotte Driver Account, SMS, email or other means. We have full discretion in deciding if, when and to which Drivers we provide such campaigns. If we have reasonable cause to suspect any fraudulent activity by you, we may withhold your Fare until the suspicion of fraud has been cleared.

9.3 Campaigns for Passengers. We may also occasionally arrange various campaigns for Passengers in order to promote the Trotte Platform. If the Fare paid by the Passengers is reduced as part of such a campaign, we shall pay you compensation, amounting to the monetary value of the benefits offered to the Passengers. We may set off the marketing compensation against the Trotte Fee.


10.1 You hereby acknowledge and agree that we provide an information society service and do not provide Transportation Services. By providing the Trotte Platform and Trotte Services, we act as a marketplace connecting Passengers with Drivers to help them move around cities more efficiently. You acknowledge that you are providing the Transportation Services on the basis of a contract for the carriage of passengers and that you provide the Transportation Services either independently or via a company as an economic and professional activity.

10.2 You acknowledge that no employment agreement nor an employment relationship has been or will be established between you and us. You also acknowledge that no joint venture or partnership exists between you and us. You may not act as an employee, agent or representative of us nor bind any contract on behalf of us. If due to the implication of mandatory laws or otherwise, you shall be deemed an employee of us, you hereby agree to waive any claims against us that may arise as a result of such implied employment relationship.

10.3 You may not transfer your rights and obligations deriving from the General Terms or Agreement to any third party.


11.2 Your personal data will be processed in accordance with the Privacy Notice, available at


11.3 The Trotte Platform is provided on an “as is” and “as available” basis. We do not represent, warrant or guarantee that access to Trotte Platform will be uninterrupted or error-free. As the usage of the Trotte Platform for requesting transportation services depends on the behavior of Passengers, we do not guarantee that your usage of the Trotte Platform will result in any Transportation Service requests.

11.4 To the maximum extent permitted under the applicable law, we, nor Trotte’s representatives, directors and employees are not liable for any loss or damage that you may incur as a result of using the Trotte Services, including but not limited to: \ any direct or indirect property damage or monetary loss; \ loss of profit or anticipated savings; \ loss of business, contracts, contacts, goodwill, reputation and any loss that may arise from interruption of the business; \ loss or inaccuracy of data; and \ any other type of loss or damage.

11.5 The financial liability of us in connection with violating the General Terms or Agreement will be limited to 1,025,416.00 BIF. You shall have the right to claim for damages only if we have deliberately violated the General Terms of Agreement.

11.6 We shall not be liable for the actions or non-actions of the Passenger or co-passengers and shall not be liable for any loss or damage that may incur to you or your vehicle as a result of actions or non-actions of the Passenger or co-passengers.

11.7 You shall be fully liable for breach of the General Terms, Agreement or any other applicable laws or regulations and must stop and remedy such breach immediately after receipt of a respective demand from us or any state authority. You shall indemnify us for any direct and/or indirect loss and/or damage, loss of profits, expense, penalty, fine that we may occur in connection with your breach of the General Terms, Agreement, and laws and regulations. If Passenger presents any claims against us in connection with your provision of Transportation Services, then you shall compensate such damage to us in full within 7 (seven) days of your receipt of the respective request from us. In case we are entitled to present any claims against you, then you shall compensate us for any legal costs related to the evaluation of the damages and submission of claims relating to compensation for such damage.


12.1 The conditions expressly specified in these General Terms shall enter into force as of submitting the signup application. Agreements and other terms shall enter into force once the specific document or message has been made available to you and you commence or continue providing Transportation Services on Trotte Platform.

12.2 You may terminate the Agreement at any time by notifying Trotte at least 7 (seven) days in advance, after which your right to use the Trotte Platform and Trotte Services shall terminate. Trotte may terminate the Agreement at any time and for any reason at the sole discretion of us by notifying you at least 3 (three) days in advance.

12.3 Trotte entitled to immediately terminate the Agreement and block your access to Trotte Platform without giving any advance notice in case you breach the General Terms or Agreement, any applicable laws or regulations, disparage Trotte, or cause harm to Trotte’s brand, reputation or business as determined by Trotte in our sole discretion. In the aforementioned cases, we may, at its own discretion, prohibit you from registering a new Driver account.

12.4 We may also immediately block your access to the Trotte Platform and to the Trotte Driver Account for the period of the investigation if we suspect an infringement of the Agreement or fraudulent activity from your behalf. The block of access will be removed once the investigation disproves such suspicions.

12.5 We are aiming to provide the highest quality service to all Passengers, therefore, we are monitoring the activity of Drivers on Trotte Platform. If you fail to meet the minimal service requirements, such as the minimal rating and activity score, we are entitled to immediately terminate the Agreement without giving any advance notice.


13.1 Any changes to the Agreement shall enter into force after they have been made available to you via email, Trotte App or Trotte Driver Account and you have continued to provide the Transportation Services.

13.2 In order to amend the General Terms, we will post a revised version on the website ( and give you at least 14 (fourteen) days prior notice. If you continue to use the Trotte Services, you shall be deemed to have accepted the revised conditions.


14.1 The General Terms and Agreement shall be governed by and construed and enforced in accordance with the laws of the Republic of Burundi. If the respective dispute resulting from General Terms or Agreement could not be settled by negotiations, then the dispute shall be solved in Burundi Court.


15.1 You are obliged to immediately notify us of any changes to your contact information.

15.2 Any notice required to be given under the General Terms and Agreement shall be sufficiently given if: (i) delivered personally, (ii) sent by courier with proof of delivery, (iii) sent by registered mail, (iv) sent by e-mail or (v) made available via the Trotte App or Trotte Driver Account. Any notice which is sent or dispatched in accordance with this clause shall be deemed to have been received: (i) if delivered personally, at the time of delivery to the party; (ii) if delivered by courier, on the date stated by the courier as being the date on which the envelope containing the notice was delivered to the party; (iii) if sent by registered mail, on the 10th day after handing the documents over to the post office for delivery to the party; (iv) if made available via the Trotte App or Trotte Driver Account, or (v) if sent by email, on the day the party receiving the email confirms receiving the respective email or on the 2nd day following the dispatch of the email provided that the sender has not received an error notice (notifying that the email was not delivered to the party) and has sent the email again on the next calendar day and has not received a similar error notice.


If any provision of the General Terms is held to be unenforceable, the parties shall substitute for the affected provision an enforceable provision that approximates the intent and economic effect of the affected provision.


Date of entry into force of the General Terms: 07.05.2019.

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